Shipping policy
SHIPPING POLICY
Last updated: September 3, 2026
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ORDER PROCESSING
LoveBaby orders normally require 1–3 business days to be prepared, personalized, verified, and transferred to the shipping carrier.
Business days are Monday through Friday, excluding applicable public holidays.
Processing begins after payment authorization and after LoveBaby receives all personalization information necessary to complete the order.
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ESTIMATED TRANSIT TIME
After processing, delivery normally takes approximately 4–11 business days.
The estimated total time from order confirmation to delivery is therefore approximately 5–14 business days:
1–3 business days for processing + 4–11 business days for transit = 5–14 business days.
These are good-faith estimates and are not guaranteed delivery dates.
Carrier disruptions, severe weather, public holidays, customs procedures, high seasonal demand, address problems, or circumstances outside LoveBaby’s reasonable control may cause delays.
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SHIPPING CONFIRMATION AND TRACKING
When tracking is available, the customer will receive a shipping confirmation containing the applicable tracking information.
Tracking information may require several business days to display movement after a shipping label is created.
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SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
If an address error is discovered, the customer must contact pinquestions@use.startmail.com immediately.
LoveBaby cannot guarantee that an address can be changed after production or fulfillment has started.
LoveBaby is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer. Additional shipping costs resulting from an address error may be charged where permitted by law.
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DELAYS BEFORE SHIPMENT
If LoveBaby determines that it cannot ship an order within the promised processing period, the customer will be notified and provided with a revised estimate.
Where required by applicable law, the customer may either consent to the delay or cancel the affected order for a full refund.
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LOST OR UNDELIVERED ORDERS
If tracking does not show delivery and the estimated delivery period has passed, the customer should contact:
pinquestions@use.startmail.com
The message should include the customer’s name and order number.
LoveBaby will investigate with the carrier or fulfillment provider.
If the order is confirmed lost, was never shipped, or is otherwise refundable under applicable law, LoveBaby will provide an appropriate replacement or refund.
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PACKAGES MARKED AS DELIVERED
If tracking shows that an order was delivered but the customer cannot locate it, the customer should:
• Confirm the shipping address;
• Check entrances, mail areas, and safe delivery locations;
• Ask household members or neighbors;
• Contact the shipping carrier;
• Contact LoveBaby promptly if the package remains missing.
LoveBaby will assist with a carrier investigation. Replacement or refund eligibility will depend on the investigation and applicable law.
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DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If an order arrives damaged, defective, or incorrect, the customer must contact LoveBaby within 30 calendar days after delivery.
The request must include:
• Customer’s name;
• Order number;
• Clear photographs or video of the problem;
• Photographs of the packaging;
• Photograph of the shipping label.
Eligibility is governed by the LoveBaby Refund and Return Policy.
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MULTIPLE PACKAGES
Items from the same order may occasionally arrive in separate packages.
Separate tracking numbers may be provided when applicable.
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CONTACT
LoveBaby
Email: pinquestions@use.startmail.com
Address: Austin, Texas 78704, United States
Website: https://galaxs.store