Refund policy
REFUND AND RETURN POLICY
Last updated: September 3, 2026
Thank you for shopping with LoveBaby. Because our digital ultrasound pins are personalized and prepared specifically for each customer, all sales are final except in the limited circumstances described below.
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NO RETURNS FOR CHANGE OF MIND
LoveBaby does not accept returns, exchanges, or refunds for:
• Change of mind or buyer’s remorse;
• Accidental orders;
• Incorrect information or personalization files submitted by the customer;
• Preference regarding characteristics accurately shown or described on the product page;
• Products that have been used, altered, misused, or damaged after delivery;
• Products returned without prior written authorization;
• Personalized or custom-made products, except when defective, damaged upon arrival, incorrect, or materially different from the order.
Customers are responsible for reviewing all product details, personalization files, names, dates, shipping addresses, and order information before completing a purchase.
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ELIGIBLE REFUNDS OR REPLACEMENTS
A refund or replacement may be available when:
• The product has a verified manufacturing defect;
• The product arrives materially damaged;
• The customer receives an incorrect product;
• The product is materially different from what was ordered; or
• The order was not shipped or delivered and a refund is required under applicable law.
The product must not have been used beyond the minimum handling or activation reasonably necessary to inspect it and verify the reported defect.
Normal testing required to identify a manufacturing defect will not automatically make the product ineligible.
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REPORTING A PROBLEM
Customers must contact LoveBaby at pinquestions@use.startmail.com within 30 calendar days after delivery.
The request must include:
• Customer’s full name;
• Order number;
• Clear description of the problem;
• Clear photographs or video showing the defect, damage, or incorrect product;
• Photographs of the packaging and shipping label, when applicable.
LoveBaby may request additional information reasonably necessary to evaluate the claim.
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RETURN AUTHORIZATION
Products must not be returned without prior written authorization and return instructions from LoveBaby.
Unauthorized returns may be rejected and may not qualify for a refund.
If a return is required because of an approved manufacturing defect, shipping damage, or fulfillment error, LoveBaby will provide return instructions and cover reasonable authorized return-shipping costs.
The product must be returned with all included parts, accessories, and original packaging whenever reasonably possible.
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REFUND PROCESSING
After receiving and inspecting the product, LoveBaby will notify the customer whether the claim has been approved or denied.
Approved refunds will be issued to the original payment method, normally within 5 business days after approval. Banks, card issuers, and payment providers may require additional processing time.
Original shipping charges are non-refundable unless the refund results from a verified defect, shipping damage, incorrect order, non-delivery, LoveBaby’s error, or applicable law requires otherwise.
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ORDER CANCELLATIONS
Because personalized orders may enter production shortly after purchase, cancellations are not guaranteed once production or personalization has started.
If LoveBaby cannot ship an order within the time stated in the Shipping Policy, the customer will be notified and provided with the options required by applicable law, which may include accepting the delay or canceling the order for a full refund.
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NON-WAIVABLE CONSUMER RIGHTS
Nothing in this policy excludes, restricts, or replaces any consumer right or legal remedy that cannot be waived under applicable federal or state law.
CONTACT
LoveBaby
Email: pinquestions@use.startmail.com
Address: Austin, Texas 78704, United States
Website: https://galaxs.store